I have already received my order

From the receipt of the order, you have 14 calendar days to return it. After this period, no exchanges or returns will be accepted. During the Christmas season, all orders placed from November 22nd to December 31st will have until January 15th to make exchanges and returns.

How to make a return

1. Access your account from "My account" and go to "My orders."
2. Select the order you wish to return and follow the instructions. Note: in the "More actions" column, click on the returns icon ( ) to initiate the return for that order. You can only return orders within 14 days from the date of receipt.
3. Once the return request is finalized, we will send you an email with a summary of the return, including the products to be returned and the total amount to be refunded when we receive the returned package.

Can I return any product?

For hygiene reasons, we DO NOT accept returns of the following items:

• Wigs
• Makeup
• Lingerie items
• Face masks
• Masks and headwear

Additionally, products such as inflatables or musical instruments (flutes, trumpets, etc.) cannot be returned if they arrive with open packaging, for hygiene reasons.

If we receive these items in a return, you must pay the cost of the return plus shipping costs if you want us to reship them to you.

How much does this service cost?

The cost of return through Correos is €4.99 (VAT, return, and handling fees included), an amount that will be deducted from the refund once we receive and process your return.

How is the refund processed?

When we receive the items and verify that they are in perfect condition, we will proceed to refund the corresponding amount, excluding shipping costs. The refund will be made in the form of credit in your account or via the same payment method used (card, PayPal, bank transfer, etc.). If you choose to receive the refund as credit in your account, you will receive an additional 5% on the value of the return, available in "My account" for future purchases. (*) If you used the promotion -€5 for orders over €50 and return part or all of the order, reducing the total amount below €50, €5 will be deducted from the amount to be refunded, along with the new shipping cost if applicable.

Damaged packaging

If the product is returned in packaging that is not the original or is damaged, the return will not be accepted. In this case, if you wish to receive the product again, you must pay the return costs and the costs of a new shipment.

Can I make a return if I didn't register?

From here you can create or reset a password to access your account. Enter the email you used to place the order and you will receive an email with an automatic password to access "My account" and manage your return.

The established return period is 14 calendar days. During the Christmas season, all orders placed from November 22 to December 31 will have until January 15 to make exchanges and returns.

To change the size once you have received your order, you will have to make a return and a new order with the new size.

To see how to make a return, expand the Returns tab.

If the product you have received is defective, we will exchange it for another one, subject to availability and provided it can reach you in time. If it is not available, we can exchange it for a similar costume or issue a refund.

To make this exchange, please fill out the following form with a brief message explaining the reason and the costume in question. We will contact you as soon as possible.

From the My Account section, you can download your order invoice under My Orders.

If you want to modify your invoice details, please fill out the following form:

If you still have questions or would like to make a specific inquiry, you can contact us using the following form. We will respond as soon as possible.