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Shipping costs

When placing the order, and always before you make the purchase, the shipping costs will be shown automatically according to the chosen payment method. Orders over £90 will be sent free of charge. Home delivery costs for orders less than £90 are as follows:

Standard Shipping: £6.99.
Free for orders over £90 via Home Delivery as established in the previous points.

Delivery times

The delivery time for orders depends on the products included. Each product has a specific delivery timeframe, visible before adding it to your basket and before making your payment. Ensure the estimated delivery date suits your needs, as we cannot advance orders or change delivery dates. To receive your order quickly, choose products with a 24/48 hours delivery timeframe.

If your order includes multiple products with different dates, the order will be delivered according to the latest delivery date. For example, an elf costume has a delivery timeframe of 24/48 hours and a lion costume has a delivery timeframe of 3/4 days: the order will be delivered in 3/4 days unless separate orders are placed. The order confirmation will include the estimated delivery date, calculated in working days (weekends and holidays are excluded).

The estimated delivery date is always provided in the confirmation email.

For specific campaigns, such as Carnival, Christmas, or Halloween, delivery dates may experience delays due to the high volume of orders, supplier delays, courier delays, and other factors associated with the rush of the final campaign days.

When placing an order, customers can choose the type of payment using the established payment methods:

a) Payment via Paypal: Buy quickly and safely. All you need is your email address and password, with no need to enter any financial or personal details. Payments via Paypal are free, we do not charge any commissions.

b) Credit card: With this payment method, you'll enter directly into a virtual POS or secure payment platform and enter the data required by our bank (Banco Santander or Banco Sabadell) to make the purchase. Once the payment has been made, the order will be registered in our system and we'll process it shortly.

Look for the "Size chart" button on each product page to view them.

Children's sizes are classified by age, and adult sizes by numbers. It is very common to see only "one size fits all" available, as many costumes are only manufactured in a single size for adults. For both adults and children, our advice is to choose the size that is usually worn in clothing.

Check the sizes before making your purchase to ensure it fits what you need.

If you are a group or a company and have questions about stock, sizes, or need advice before making a purchase: fill out the form below and we will contact you.

We have special discounts for you!

1. Register here as a group/company. Remember to specify your sector (group/troupe, association, dance school, store...).
   
2. Once registered, you will be able to see the specific discounts for your sector in the "My account" section. Discounts will be automatically applied to your cart and you can always see them before making a purchase.

Remember that we offer 100% personalized attention for each company, group, or association. We also offer special discounts and can make custom costumes and accessories upon request. Do not hesitate to contact us.

For invoices, you can download them from "My account". You can also download your quotes from "My account" by clicking on "My carts".

We invite you to visit our physical store, a 600m2 space where you'll discover the largest selection of costumes, accessories, and makeup for Carnival, Halloween, Birthdays, and any themed party. You can also visit our children's area, where kids unleash their imagination with costumes of their favorite characters and the most original themes.

Address:

Calle Valladolid, 5C 03440, Ibi (Alicante)

June, July, and August Hours:

• Thursdays and Fridays from 9:30 AM to 1:30 PM and from 5:30 PM to 8:00 PM
• Saturdays from 10:00 AM to 1:30 PM

Closed: Mondays, Tuesdays, and Wednesdays
Closed: August 15.

You can place your order online and pick it up at our store free of charge. This way, you avoid queues and choose the costumes you want from the comfort of your home. Super easy and fast! Just select "Store Pickup" under the "Delivery Method" tab and complete your purchase.

Recommendations:

1. In the morning there are fewer queues and less crowds.
2. Don't forget to bring your order confirmation, either printed or on your phone.

We look forward to seeing you! If you can't come during our regular hours, please contact us using this form and we will get in touch with you.

If you still have questions or want to make a specific inquiry, you can contact us using the form below. We will respond as soon as possible.

Please include the product reference number if your inquiry is about a specific product. We will NOT be able to help you if we don't know the reference number. You can find it below the product description marked as "Ref 00000".