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Shipping costs

When placing the order, and always before the customer completes the purchase, the shipping costs will be automatically displayed according to the chosen payment method. Orders over €60 will be shipped free of charge if you choose a Pickup Point or standard home delivery.

Peninsula Shipping costs (Spain and Portugal): Depends on the volume of the order and delivery time.

• Nacex Pickup Point: €2.99.
  
• Correos Pickup Point*: €3.99.
  
• Standard Shipping: €3.99.
  
• Express Shipping: €5.99.
  
• Free for orders over 60 Euros choosing Pickup Point or standard home delivery as established in the previous points.

Shipping costs to the Balearic Islands:

• Shipping costs to the Balearic Islands will have a €2 surcharge over the price of shipments to the Iberian Peninsula. Delivery to the Balearic Islands is home delivery with Correos.

For shipments to the Canary Islands, they are processed very easily through ClickCanarias with a delivery time of approximately 15 working days. The system automatically calculates the total amount of purchases destined for the Canary Islands, removing VAT and correctly applying IGIC, AIEM, and DUA.

Shipping costs for Stores: Shipping costs for stores will be free for orders over €100.

*Shipping with Correos will not be available during the last week of Carnival, Halloween, and Christmas.

Delivery times

The delivery time for orders varies depending on the products. Each product has a specific delivery date, visible before adding it to the cart and making the payment. Verify that the estimated date meets your needs, as it is not possible to advance or modify deliveries. To receive your order quickly, choose products with a 24/48-hour delivery date. If the order includes products with different dates, delivery will be made according to the latest date, unless the products are purchased in separate orders. The estimated delivery date is confirmed by email and is calculated in working days (does not include weekends or holidays).

• Balearic Islands: Deliveries take 2-3 days longer than on the Peninsula.
• Canary Islands: Deliveries can take up to 15 days.

During campaigns such as Carnival, Christmas, or Halloween, delivery times may be extended due to high demand, supplier or carrier delays, among other factors. We always notify the estimated delivery date in the order confirmation email.

When placing an order, the customer can choose the payment method from the established payment options:

• Sequra: by selecting the Sequra payment option 'Receive now and pay later,' you will receive your order and have 7 calendar days to make the payment via card or bank transfer on the Sequra platform. Maximum limit €400. You can also select installment payment if your purchase exceeds €50. You can choose to pay in 3, 6, or 12 installments. The first installment is paid at the time of purchase. The remaining installments will be due every 30 days until payment is complete.
• Payment via PayPal: shop quickly and securely. All you need is your email address and password, without having to enter financial or personal data. PayPal payments are free; we will not charge you any commissions.
• Bank Transfer / Deposit into account: only for orders over €300. Once the order is placed, you will receive an order confirmation email with the necessary information to make the payment. You have 2 days to make the deposit; otherwise, the order will be automatically canceled. The order will leave our warehouse once the payment is reflected in our bank (this process can take 1 or 2 days).
• Credit card: by choosing this payment method, you will directly enter a virtual POS or secure payment platform and will have to enter the data required by our bank (Banco Santander or Banco Sabadell) to complete the purchase. Once the payment is made, the order will be registered in our system, and we will dispatch it shortly.
• Bizum: Select the "Pay with Bizum" option when finalizing your purchase. Enter your phone number. Complete the purchase in your bank's app or enter your Bizum key. Quick and simple.
• Payment via Google Pay/Apple Pay: shop quickly and securely with your card linked to your Google or Apple account.

The 'Bank Transfer' payment method will not be available during the last weeks of the Carnival, Halloween, and Christmas campaigns.

Look for the "Size chart" button on each product page to view them.

Children's sizes are classified by age, and adult sizes by numbers. It is very common to see only "one size fits all" available, as many costumes are only manufactured in a single size for adults. For both adults and children, our advice is to choose the size that is usually worn in clothing.

Check the sizes before making your purchase to ensure it fits what you need.

If you are a group or a company and have questions about stock, sizes, or need advice before making a purchase: fill out the form below and we will contact you.

We have special discounts for you!

1. Register here as a group/company. Remember to specify your sector (group/troupe, association, dance school, store...).
   
2. Once registered, you will be able to see the specific discounts for your sector in the "My account" section. Discounts will be automatically applied to your cart and you can always see them before making a purchase.

Remember that we offer 100% personalized attention for each company, group, or association. We also offer special discounts and can make custom costumes and accessories upon request. Do not hesitate to contact us.

For invoices, you can download them from "My account". You can also download your quotes from "My account" by clicking on "My carts".

We invite you to visit our physical store, a 600m2 space where you'll discover the largest selection of costumes, accessories, and makeup for Carnival, Halloween, Birthdays, and any themed party. You can also visit our children's area, where kids unleash their imagination with costumes of their favorite characters and the most original themes.

Address:

Calle Valladolid, 5C 03440, Ibi (Alicante)

June, July, and August Hours:

• Thursdays and Fridays from 9:30 AM to 1:30 PM and from 5:30 PM to 8:00 PM
• Saturdays from 10:00 AM to 1:30 PM

Closed: Mondays, Tuesdays, and Wednesdays
Closed: August 15.

You can place your order online and pick it up at our store free of charge. This way, you avoid queues and choose the costumes you want from the comfort of your home. Super easy and fast! Just select "Store Pickup" under the "Delivery Method" tab and complete your purchase.

Recommendations:

1. In the morning there are fewer queues and less crowds.
2. Don't forget to bring your order confirmation, either printed or on your phone.

We look forward to seeing you! If you can't come during our regular hours, please contact us using this form and we will get in touch with you.

If you still have questions or want to make a specific inquiry, you can contact us using the form below. We will respond as soon as possible.

Please include the product reference number if your inquiry is about a specific product. We will NOT be able to help you if we don't know the reference number. You can find it below the product description marked as "Ref 00000".