Legal notice, terms of use and privacy policy

Intellectual and Industrial Property Rights

The contents of this Website are protected by intellectual and industrial property rights. Material contained on this Website may only be downloaded for personal and non-commercial use, provided that all copyright, trademark, and other proprietary rights are respected.

The ownership of the intellectual property rights over the Website itself, its contents, its graphic design, the HTML source code, and the Javascript codes belongs, unless otherwise indicated, to GARCÍA FIESTAS, S.L, therefore any unauthorized use thereof, through its reproduction, distribution, commercialization, or transformation for purposes other than personal and private use, constitutes a violation of such rights.

Likewise, the user acknowledges that the trademarks, trade names, or distinctive signs contained on this website are the property, unless otherwise indicated, of GARCÍA FIESTAS, S.L., without prejudice to the use of access to the online store and/or services attributing to the user any rights over the aforementioned trademarks, trade names, or distinctive signs. Unauthorized use thereof implies a violation of these rights.

Legal Information and Terms of Use

» General Information
» Intellectual and Industrial Property Rights
» General Terms and Conditions of Contract
» Product and/or Service Prices
» Taxes
» Shipping Costs and Payment Methods
» Order Confirmation
» Security and Confidentiality
» User and/or Customer Obligations
» Tracking, Guarantees, Returns, and Withdrawal
» Use of Cookies
» Applicable Law and Competent Jurisdiction

1. General Information

Owner: García Fiestas S.L.
VAT ID: B54574058
Registered Address: Calle Francesc Tárrega, Nº 45, 03440 IBI (Alicante)
Company Address: Calle Valladolid, 5 C, 03440 IBI (Alicante)
Registration Details: Registered in the Mercantile Registry of Alicante, Volume 3543, Book 0, Folio 1, Section 8, Sheet: A126361, 1st Registration.
Domain(s): www.disfrazzes.com, www.disfrazzes.fr, www.disfrazzes.it, www.disfrazzes.de, www.disfrazzes.pt
Contacto@disfrazzes.com
Publication Director: Juan Vicente Garcia Belda

Hosting: Occentus Network SL
Registered Office: C/ Villa de Madrid 44, Pol. Ind. Fuente del Jarro, ES46988, Paterna, Valencia – Spain

GARCÍA FIESTAS, S.L as the owner of the website and holder of the domains www.disfrazzes.com, www.disfrazzes.fr, www.disfrazzes.it, www.disfrazzes.de, www.disfrazzes.pt (hereinafter DISFRAZZES) makes this website available to Internet users, both to provide information about products, prices, and offers, as well as the sale of its products and the provision of various services through the Website

We are a store located in Ibi (Alicante). Our specialty is the sale of costumes and party supplies. Distance selling through our website is also one of our most used services with deliveries throughout peninsular Spain in 24/48 hours if we have what you need in stock and 48/72 hours for shipments to the Balearic Islands. During the months of April, May, June, July, and August, our warehouse will close on Friday afternoons. Therefore, orders placed after 12:00h will be prepared starting the following Monday and will be delivered on the date indicated in the order.

The prices of the services or products provided by DISFRAZZES are clearly and accurately accessible from the same site where they are contracted. All prices include VAT.

2. Intellectual and Industrial Property Rights

2.1. The intellectual and/or industrial property rights over any of the DISFRAZZES domains, the Website itself, its source code, design, trademarks, logos, navigation structure, graphic designs, and the various elements contained on this Website, are owned by GARCÍA FIESTAS, S.L or, where applicable, by its licensors, which the user of this website must respect, without it being understood that the use or access to the online store and/or services attributes to the user any right over the aforementioned elements subject to intellectual and/or industrial property rights.

2.2. None of the content related to this website may be modified or decompiled in any way. Any unauthorized use thereof implies the contravention of such rights.

2.3. No graphic, icon, or image, stories, or games available on this website may be used, copied, or distributed separately from the text or other accompanying images. Any unauthorized use thereof implies the contravention of such rights.

2.4. The use, reproduction, modification, or distribution of the images and videos from our online store is strictly prohibited without the express written consent of Disfrazzes.

2.5. All images, videos, and visual content presented on [Online Store Name] are protected by copyright. These materials are the exclusive property of [Company Name] and/or have been used with the corresponding permission from models and/or rights holders.

2.6. Any unauthorized use of these images and videos will constitute a violation of intellectual property rights and may be subject to legal action.

3. General Terms and Conditions of Contract

3.1. These general conditions regulate the access and use of any of the domains that DISFRAZZES makes available free of charge to Internet users. The use of certain services offered on this site will also be governed by the particular conditions provided in each case, which will be understood as accepted by the mere use of such services.

3.2. Viewing, printing, and partial downloading of the content of the website is authorized only and exclusively if the following conditions are met:

3.2.1. That it is compatible with the purposes of any of the DISFRAZZES domains.

3.2.2. That it is carried out with the sole purpose of obtaining the information contained therein for personal and private use. Its use for commercial purposes or for its distribution, public communication, transformation, or decompilation is expressly prohibited.

3.3. DISFRAZZES reserves the right to modify the commercial offer of the website (modifications on products, prices, promotions, and other commercial and service conditions) at any time with prior notice to the customer if necessary.

3.4. DISFRAZZES does not guarantee the absence of interruptions or errors in accessing the website, its content, or that it is up-to-date, although it will make its best efforts to avoid, correct, or update them, if applicable.

3.5. Both access to this website and the use that may be made of the information contained therein is the exclusive responsibility of the person who carries it out. DISFRAZZES will not be liable for any consequences, damage, or prejudice that may arise from such access or use of the information. DISFRAZZES is not responsible for possible security errors that may occur nor for possible damage that may be caused to the user's computer system (hardware and software), the files or documents stored therein, as a consequence of the presence of a virus in the user's computer used to connect to the services and content of the website, a malfunction of the browser, or the use of outdated versions thereof.

3.6. DISFRAZZES assumes no responsibility derived from the granting or content of third-party links referred to on the website, nor does it guarantee the absence of viruses or other elements therein that may cause alterations in the computer system (hardware and software), documents, or user files, excluding any liability for damages of any kind caused to the user for this reason.

3.7. Unauthorized use of the information contained on this website, its resale, as well as the infringement of the Intellectual or Industrial Property rights of DISFRAZZES, will lead to the legally established responsibilities.

3.8. Contractual languages: The contractual language is Spanish.

3.9. In accordance with Spanish consumer legislation, the provisions established in Law 1/2007 for the defense of consumers and users, as well as Law 34/2002 on information society services and electronic commerce, including the right of withdrawal under the legally established terms, apply to purchases made through this website.

3.10. Online dispute resolution in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform that is available at the following link: http://ec.europa.eu/consumers/odr/

4. Product and/or Service Prices

The prices of the services or products provided by DISFRAZZES are clearly and accurately accessible from the same site where they are contracted. These prices include the applicable taxes in Spanish territory, in this case, Value Added Tax (VAT). Promotional codes are not cumulative and do not apply to shipping costs. In case of purchasing a discounted product and applying a discount, the higher value discount will always be applied.

5. Delivery Time, Shipping Costs, and Payment Methods

5.1. DISFRAZZES will send orders to its customers under the following conditions:

  • Orders placed Monday to Friday before 3:00 PM that contain only products with 24/48h delivery are dispatched the same day. Orders placed Monday to Friday after 3:00 PM that contain only products with 24/48h delivery are dispatched the next day. Orders with standard shipping, shipping with NACEX placed on Friday from 3:00 PM and Sunday at midnight are dispatched the following Monday. During the months of April, May, June, July, and August, our warehouse will close on Friday afternoons. Therefore, orders placed after 12:00 PM on Friday of those months will be prepared starting the following Monday and will be delivered on the date indicated in the order.
  • Orders are delivered Monday to Friday before 7 PM.
  • The delivery date to the customer's address depends on the availability of the chosen product, the type of shipping, the selected payment method, and the shipping area. Delivery date for items requested in stock: 24 to 48 hours by selecting NACEX shipping and 48 to 72 hours by selecting standard shipping; in both cases for deliveries in the Iberian Peninsula (Spain and Portugal). For shipments to the Balearic Islands, the delivery time is 48 to 72 hours in any case. We also offer delivery to a pick-up point, where the customer can choose the nearest store to their home as the delivery address, within 1 to 2 days. We also make shipments to the Canary Islands, which are processed very easily through ClickCanarias with an approximate delivery time of 15 working days. The system automatically recalculates the total amount of purchases destined for the Canary Islands, removing VAT and correctly applying IGIC, AIEM, and DUA. In 95% of cases, orders are delivered the day after order confirmation. If there is any problem meeting the delivery times before the deadline indicated by the customer when making the purchase, they will be notified by email or phone to arrange a new date. Currently, we only ship within the Iberian Peninsula (Spain and Portugal), the Balearic Islands, and the Canary Islands, therefore we do not ship to Melilla or Ceuta (Spain), nor to the Azores and Madeira (Portugal). We also do not ship to other countries that are not Spain and Portugal from Disfrazzes.com, but we do from our websites www.disfrazzes.fr for France and www.disfrazzes.it for Italy. The delivery of the merchandise, on occasion, may be delayed for reasons beyond the control of both DISFRAZZES and the Transport Agency. Localities more than 100km from any Nacex agency may experience increased delivery times. Delays can be caused by weather conditions during the route. All transit times are based on working hours/days from Monday to Friday. In case of a public holiday, whether at origin, in transit, or at destination, this day does not count as transit time. It must be taken into account that there are a series of circumstances that do not allow delivery to the requested address. The most common are the absence of the recipient and incorrect or incomplete addresses. We are sorry, we apologize for any inconvenience this may cause. During specific campaigns such as Carnival (especially) or Halloween and Christmas, the delivery date may be delayed somewhat more due to the large number of orders we dispatch every day, delays in shipments from our Suppliers, delays of transport agencies, and a long etcetera of reasons derived from the agglomeration of the last days of the Campaign.

5.2. When placing the order and always before the customer completes the purchase, shipping costs will be automatically displayed according to the chosen payment method. Orders exceeding 60 Euros with home delivery or those exceeding 60€ with delivery to a pick-up point will be shipped free of charge. The cost of shipping will be calculated based on the current rates of the transport agency:

  • Shipping Costs Peninsula (Spain and Portugal): Depends on the volume of the order and the payment method chosen when making the purchase. Free for orders over 60 Euros with home delivery and free for orders over 60€ with delivery to a pick-up point, as established in the previous points.
  • Shipping costs to the Balearic Islands: Shipping costs to the Balearic Islands will incur a surcharge of 2€ on the price of shipments to the Iberian Peninsula.
  • For shipments to the Canary Islands, they are processed very easily through ClickCanarias with an approximate delivery time of 15 working days. The system automatically recalculates the total amount of purchases destined for the Canary Islands, removing VAT and correctly applying IGIC, AIEM, and DUA.
  • For B2B customers (stores and businesses), free shipping is available for purchases over 100€.


5.3. When placing the order, the customer can choose the payment method through the established Payment Methods:

a) Payment by Paypal: Buy quickly and securely. All you need is your email address and password, without the need to enter financial or personal data. Payments with Paypal are free, we will not charge you commissions.

b) Bank Transfer / Deposit: Available for orders over €300. Once the order has been placed, you will receive an order confirmation email with the necessary information to make the payment. You have 2 days to make the deposit, otherwise the order will be automatically canceled. The order will begin to be processed once we receive confirmation of payment from the bank. For this reason, the delivery date indicated at the time of placing the order may increase by the number of days it takes the bank to inform us of the receipt of the transfer. If this were a problem, we recommend choosing another payment method.

c) Credit Card: By choosing this payment method, you will directly enter a virtual POS or SECURE payment platform and you will have to enter the data required by our Bank (BANCO SANTANDER or BANCO SABADELL) to make the purchase. Once the payment has been made, the order will be registered in our system and we will serve it shortly.

d) Sequra: by selecting Sequra 'Receive now and pay later' payment, you will receive your order and have 7 calendar days to make the payment by card or transfer on the Sequra platform. Maximum limit €400. Also, you can select split payment if your purchase exceeds €50. You can choose to pay in 3, 6 or 12 installments. The first installment is paid when making the purchase. The remaining installments will become effective every 30 days until payment is completed.

e) Bizum: Select the "Pay with Bizum" option when finishing your purchase. Enter your phone number. Finish the purchase in your bank's app or enter your Bizum key. Quick and easy.

The payment methods by Credit Card, American Express, Paypal and Bank Transfer / Deposit are the most economical in that order with respect to shipping costs.

6. Confirmation and/or Cancellation of Placed Orders

6.1. Once the corresponding form for placing the order has been completed, the customer will receive an e-mail confirmation as an acknowledgment of receipt, with the order number, as well as all purchase data, a list of items and their corresponding prices, applicable taxes, and shipping costs (if any).

6.2. The customer may cancel an order by contacting DISFRAZZES through their email: contacto@disfrazzes.com or the order cancellation form and provide the following data to proceed with the cancellation of the order:

a) Name of the person or company that placed the Order.
b) Order Number and Date.

The order will be canceled at the moment the message is received, as long as it is not in the "PROCESSING ORDER" status (the customer is notified by email of this status) or has not been delivered to the courier company.

6.3. When the order leaves our warehouse, the customer will receive an email to notify them with the details of the courier company that will deliver it. In addition, they will receive an SMS or email from the courier company with the details of the Destination Delegation to arrange the delivery of the package.

6.4. DISFRAZZES will notify the customer of any errors in the prices or conditions of the orders caused by reasons beyond our control.

6.5. If the requested items are not available in our stock, DISFRAZZES will immediately notify the customer of this situation. If, for any reason, a payment has been made for items that are not available, any amount paid in this regard will be refunded as soon as possible, and if there is an unjustified delay in such refund, the customer will be entitled to claim double the amount paid, if applicable.

7. User and/or Customer Obligations

7.1. The user and/or customer of DISFRAZZES undertakes at all times to provide truthful information regarding the data requested in the different forms and/or information or purchase requests.

7.2. In the event of the sale or marketing of products on our website that require the buyer to be of legal age according to the current legislation of their country of origin (18 years in Spain), the buyer declares that they meet this requirement to formalize the purchase.

7.3. If you have made a purchase and are a Disfrazzes customer, we will use your email address to send commercial communications. You can unsubscribe from these at any time. These communications will be about services similar to those you have contracted. DISFRAZZES undertakes not to transfer or transmit your data to third parties. The recipient of these communications may revoke this consent at any time by simply notifying DISFRAZZES of their will.

7.4. You must keep and, if applicable, send the proof of payment for the purchased products, warning that the manipulation or falsification of said payment receipts may constitute a criminal offense punishable under the current Penal Code.

8. Tracking, warranties, returns and withdrawal

8.1. Order Tracking

You can check the status of your orders anywhere and at any time through our customer support center.

8.2. Warranties and returns

The customer enjoys a full warranty in case the product has any anomaly. All costs associated with returns due to poor condition, breakage during shipping, or other incidents will be borne by DISFRAZZES. The customer must contact DISFRAZZES directly through any contact method published on its website via our customer support center, so that DISFRAZZES can handle the processing and replacement of the product. In this case, shipping costs will be borne by DISFRAZZES. In the event of a defective product, DISFRAZZES must proceed, as appropriate, with repair, replacement, price reduction, or termination of the contract, all of which will be free of charge for the consumer and user. If a defective product is received, the return (free for the customer) will be made through Correos. DISFRAZZES is responsible for any lack of conformity that becomes apparent within two years of delivery. The consumer and user must inform DISFRAZZES of the lack of conformity within two months of becoming aware of it. These guarantees will be applied taking into account the nature of the goods sold on the website.

8.3. Loss of Warranty

The warranty will not be valid in case of factors external to the normal use of the product, such as improper use, breakage after use, incorrect or abusive handling by the customer or third parties. DISFRAZZES has made a great effort to display the colors and patterns of its products' fabrics as close to reality as possible. However, the color and/or patterns of these products that appear on the screen may be subject to variations depending on the quality of the computer monitor or other lighting conditions, visual appreciation, photographic effects, etc. In this sense, Disfrazzes cannot guarantee that they faithfully correspond to reality.

8.4. Right of Withdrawal

When making a purchase through DISFRAZZES, you have the right to withdraw from said purchase agreement within 14 calendar days from the receipt of the order.
The withdrawal period will expire 14 calendar days after the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.
During the Christmas season, all orders placed from December 1st to December 31st will have until January 14th to make exchanges and returns.
To exercise the right of withdrawal, you must notify us of your decision by following the steps you will find in Returns by filling in the requested information and sending it along with the return. Returns will be made through "My account" where the customer must register previously. This way is easier, faster, and more secure.

Sales between companies do not retain the right of withdrawal that sales to end customers have, so before making any exchange or return, you will have to contact us to negotiate said return, taking into account that it may entail handling and processing costs for the order, which will be deducted during the aforementioned negotiation with the company.

To comply with the withdrawal period, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding period expires.
Return costs will be deducted from the refund, and all promotions, including the free shipping promotion, will be taken into account. If you benefited from the "free shipping for exceeding the minimum amount" promotion and return part or all of the order, so that the sum of the products you keep no longer reaches the minimum amount for free shipping, the shipping costs not charged, along with the new shipment, will be deducted from the amount to be refunded. (This will apply to other promotions with free shipping). The shipping costs to be charged will be the same as chosen in the original purchase.

In case of withdrawal on your part, we will refund the import of the item(s) received at our facilities, after checking their condition, provided that the product has not been used, is in perfect condition and retains its original packaging. The refund will be made, excluding shipping costs, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund in the form of a balance that the customer can view and use directly using their account or in the payment method used to make the purchase. We may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever condition is met first. *If it is a return due to "non-acceptance of delivery," because you were not at your address for each delivery attempt or because you did not reach an agreement with the courier service, the initial shipping costs plus handling and return costs, which will be €4.99, will be your responsibility. You must return or deliver the goods directly to us without undue delay and, in any case, no later than 14 calendar days from the date you communicate your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said period has expired. You will bear the direct cost of returning the goods.
You will only be responsible for the diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
However, the right of withdrawal will not apply to contracts relating to:

a) The supply of goods manufactured according to the consumer's specifications or clearly personalized.

b) The supply of goods that may deteriorate or expire rapidly.

c) The supply of sealed goods that are not suitable for return for reasons of health protection or hygiene (e.g., wigs, masks, stockings, makeup, and hygienic masks).

Except for manufacturing defects and provided that the products have not been used.

The right of withdrawal under the conditions explained in this section is only granted to the natural or legal person who has the legal status of a consumer.

Article 325 of the Commercial Code establishes that a sale will be commercial in nature when it is made to be resold with the aim of profiting from the subsequent resale. The Buyer has 7 calendar days to inspect the merchandise and submit any appropriate complaints to the Seller in case of defects or anomalies in the product.

9. Use of Cookies

9.1 A cookie is any type of file or device downloaded to a user's terminal equipment for the purpose of storing data that can be updated and retrieved by the entity responsible for its installation. Its main functions are to control users and obtain information about the user's browsing habits and prevent intrusion attempts through spyware.

The main types of cookies are the following:

1. According to who manages them:

a. Own cookies: These are sent to the user's terminal from equipment or a domain managed by the editor or person responsible for the website from which the service requested by the user is provided.

b. Third-party cookies: These are sent to the user's terminal from equipment or a domain that is not managed by the editor or person responsible for the website, but by another entity that processes data obtained through cookies.

2. According to the length of time they remain active:

a. Session cookies: These are a type of cookie designed to collect and store data while the user accesses a website.

b. Persistent cookies: These are a type of cookie where data remains stored on the terminal and can be accessed and processed for a period defined by the cookie's owner, which can range from a few minutes to several years.

3. According to their purpose:

a. Technical cookies: These allow the user to navigate through a website, platform or application and use the different options or services that exist in it, such as, for example, controlling traffic and data communication, identifying the session, accessing restricted access parts, remembering the elements that make up an order, carrying out the purchase process of an order, making the request for registration or participation in an event, using security elements during navigation, storing content for the dissemination of videos or sound or sharing content through social networks.

b. Personalization cookies: These allow the user to access the service with some general characteristics predefined based on a series of criteria on the user's terminal, such as the language, the type of browser through which the service is accessed, the regional configuration from which the service is accessed, etc.

c. Analysis cookies: These allow the party responsible for them to track and analyze the behavior of users of the websites to which they are linked. The information collected through this type of cookies is used to measure the activity of websites, applications, or platforms and to create browsing profiles of the users of said sites, applications, and platforms, in order to introduce improvements based on the analysis of the usage data made by users of the service.

d. Advertising cookies: These allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor has included on a web page, application or platform from which the requested service is provided based on criteria such as the edited content or the frequency in which the ads are shown.

e. Behavioral advertising cookies: These allow the management, in the most efficient way possible, of the advertising spaces that, where appropriate, the editor or website owner has included on a website, application, or platform from which the requested service is provided. These cookies store information on the behavior of users obtained through continuous observation of their browsing habits, which allows a specific profile to be developed to display advertising based on it.

9.2. List and description of cookies used by this portal or website, distinguishing their level of intrusion (level 1, intrusive-free; level 2, minimally intrusive; level 3, moderately intrusive) are (s.e.o.u.): Domain: disfrazzes.com

Below, we detail the first-party and third-party cookies we use.

  • First-party cookies: cookies that belong to www.disfrazzes.com
  • Third-party cookies: the third-party cookies we use are:
    • Cookies registered in Google Analytics for analytical, strategic, and commercial purposes, owned by Google Inc.
    • Addthis cookies, for analytical purposes in social networks, owned by Addthis Inc.
    • Veinteractive cookies, for analytical purposes, owned by Veinteractive Inc.
    • Tawk.to cookies, for commercial purposes, owned by tawk.to Inc.
    • Double Click cookies, for advertising, commercial and analytical purposes, owned by Google Inc.
    • Google Adwords cookies, for advertising, commercial and analytical purposes, owned by Google Inc.
    • Google Dynamic cookies, for advertising, commercial and analytical purposes, owned by Google Inc.

9.3. The user of this web portal can allow, block or delete the cookies installed on their computer by configuring the browser options installed on their computer. If using the browser:

  • Chrome, from: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
  • Explorer, from: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
  • Firefox, from: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we
  • Safari, from: http://support.apple.com/kb/ph5042

9.4. The administration of this website is not responsible for any malfunctions that may occur due to the blocking or deletion of one, several, or all of the cookies described above.

9.5. Browsing this website implies de facto acceptance of this cookie policy. However, the user of this website may at any time make the modifications they deem appropriate in this specific matter, for which purpose they will refer to the links indicated above depending on the browser they use.
Likewise, the Administration of this website is not responsible for the content and veracity of the privacy policies of third parties included in this cookie policy.

9.6. If the user of this website has questions about this cookie policy, they can contact the Administration of this WEBSITE at: contacto@disfrazzes.com

10. Applicable Law and Jurisdiction

These General Conditions will be governed and interpreted in accordance with the Laws of Spain. The parties submit, at their discretion, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile.

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